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Returns, Refunds and Exchanges | Sunglasses Boutique

Returns

Any returned items must be received within 14 days of your delivery date.

Items returned must be shipped to:

Sunglasses Boutique Returns

9/133-137 Mitchell Road

Alexandria, NSW, 2015

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes, casing etc. Any sunglasses that have been damaged or altered from their original condition are not eligible for return, including faulty frames.

Please keep a copy of your receipt of proof of shipment for any returns back to Sunglasses Boutique. We recommend using tracked postage to ensure your item arrives to us safe. You are responsible for the cost of return shipments.

Refunds

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns (abandoned) orders. You can ask us for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn and with all tags in tact (if applicable). Any sunglasses that have been damaged or altered from their original condition are not eligible for return.

Sunglasses Boutique shall deduct the original cost of shipping from the refund, which can range between $7-$12. 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Exchanges

 

If you are wishing to exchange your pair of sunglasses for another, please include information regarding the product you would like in exchange on your returns form. We are able to either exchange for an alternate, size, colour or item of the same value where stock is available, or issue an online credit for the returned item.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer will be required to pay any postage costs back to us, however we will ship back your exchange item free of charge.

 

Faulty or Incorrect Items

In the case of faulty or incorrect items are received, please contact our Customer Care team via everyone@sunglassesboutique.com.au. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals intact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including faulty garments.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Sale or Promotional Stock

All SALE items are final and cannot be returned, exchanged or refunded.

Items that are purchased using a discount code or during a store promotion (including gift with purchase) can be returned for exchange.

In the case that faulty or incorrect sale/promotional items are received, we will accept a return and provide a resolution. Please ensure you contact us via everyone@sunglassesboutique.com.au as soon as possible after delivery so that we can resolve this for you.